Last April I had the opportunity to visit Kuala Lumpur. We had a room in the nicely positioned Traders Hotel (opposite the Petronas towers) with a fabulous swimming pool/ cocktail bar at the roof top.

It struck me that after arriving with the hotel limousine service; we didn't need to check in at the reception counter. Instead, a young friendly lady welcomed us at the front door and guided us directly to our room. In the room she checked our registration and gave all necessary information about the hotel and its environments.

This was such a nice experience: instead of guarding, and running behind, our – then – 1,5 year old baby-girl exploring the reception area (as children do), we were able to settle down a bit and the little one was able to freely test the bed (jump on it), bathroom and the marvelous views while we were doing the bit more serious stuff. This was such a relaxing way of arriving!

Would love to design with people from the hospitality business more of these wonderful experiences & services. After all “how can we take care that our visitors have a nice, homely experience while staying at us?” is probably the most interesting question for the hospitality business.